Resolving tensions in work and personal relationships can often be managed by adopting a compassionate and proactive approach.

Here are four tips to help ease conflicts and build connection:

Find Common Ground

Instead of focusing on differences, look for shared values, goals, or interests that unite you. Finding common ground creates a sense of partnership and reminds both parties of what they appreciate in each other. This shift can dissolve tension by fostering empathy and mutual respect, making it easier to work through disagreements together.

Spread Positive Contagion

Emotions are contagious, and by staying calm and positive, you can help influence the overall tone of your interactions. A simple smile, warm tone, or encouraging words can bring a more constructive energy to the conversation, easing defensiveness and opening-up room for solutions. By modelling positivity, you set the stage for a more understanding and cooperative dialogue.

Assume It’s a Good Person in a Tough Situation

Approach conflict with the belief that the other person has good intentions, even if tensions are high. Recognising that stress, misunderstandings, or external pressures could be influencing their behaviour can reduce personalising or overreacting to the conflict. This perspective allows for more compassion and patience, helping both sides feel seen and valued.

Notice, Acknowledge, and Offer

Start by noticing signs of tension and acknowledging them without criticism—say, “I sense that you’re frustrated.” This opens the door to an honest conversation. Then, offer your support: “What can I do to help us find a solution?” This structured approach communicates that you’re present, aware, and willing to resolve the issue together.

Using these approaches, you can create a supportive, solution-focused environment that diffuses tension and builds stronger, healthier relationships.