You may access this content at any time for up to 6 (six) months from the date of purchase.

In a rapidly changing professional environment which demands our focused attention and adaptability, how do we maintain effective client communication?

This course provides a foundation to understanding communication skills. We use the context of suspected money laundering to introduce strategies and techniques to exercise judgement and to demonstrate best practice when communicating with a client.

This course is divided into 4 modules where you will explore:

• Topic 1: Write a client email
• Topic 2: Lead a client meeting
• Topic 3: Speak with a client on the phone or virtually
• Topic 4: Manage a vexatious client

On completion of this course you will be able to:

• Apply active listening skills in a client meeting
• Respect diversity and conduct yourself in a professional manner
• Demonstrate client-focus in your approach to the client and the issues
• Establish and maintain an effective relationship with the client as a trusted adviser, and
• Exercise judgment regarding the mode of communication appropriate to the circumstances.

At the end of this on-demand course, you may claim 2 CPD hours.